Frequently Asked Questions
Everything you need to know about your Mukama shopping experience.
How long does shipping take?
Standard domestic orders usually arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How do I find my correct size?
Each product page features a detailed sizing chart. We recommend measuring a similar garment you already own and comparing it to our measurements for the most accurate fit.
Are your materials sustainably sourced?
At Mukama, we prioritize ethical manufacturing. Over 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize our environmental footprint.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team via live chat or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna in select regions.